Refund and Returns Policy

At BoilWaterTaps.com, we want you to be satisfied with your purchase. If you need to return an item, please read the information below before sending anything back to us.

Returning an Item

If you would like to return an order, please contact us first by email at info@boilwatertaps.com. We recommend that you notify us as soon as possible after receiving your item so we can provide return instructions.

To be eligible for a return, items must usually be:

Unused and in resalable condition
Returned with the original packaging
Complete with any fittings, accessories, manuals or included parts
Adequately packaged to avoid damage during return transit

Return Process

Before returning any product, please email us with your order details and reason for return. Once approved, we will provide the relevant return information.

When returning an item, please include:

Your full name
Your address
Your order number
Your email address
Your phone number
The reason for the return

Condition of Returned Goods

Returned items will be inspected once received. We reserve the right to refuse a refund or make a deduction where goods are returned used, damaged, incomplete, or not in a condition suitable for resale.

If a returned item arrives back in an unsuitable condition, we may return the product to you and charge for any additional delivery costs where applicable.

Return Shipping

Unless the item is faulty, damaged on arrival, or sent incorrectly, the cost of returning the item is the responsibility of the customer.

We strongly recommend using a tracked delivery service, as returned goods remain your responsibility until they are safely received by us.

Refunds

Once your return has been received and checked, any approved refund will be processed back to the original payment method.

Please allow a reasonable number of working days for the refund to appear, as processing times can vary depending on your payment provider or bank.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at info@boilwatertaps.com.

To help us resolve the issue quickly, we may ask for photographs and your order details before arranging a replacement, refund or other appropriate solution.